FAQs
Frequently Asked Questions (FAQs)
Find answers to the most common questions about shopping at B3AUTY. If you can't find what you're looking for, please contact our customer service team.
Ordering & Payment
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods available at checkout.
Q: Is it safe to use my credit card on your website?
A: Yes, absolutely. We use industry-standard SSL encryption to protect your payment information. We do not store your complete credit card details on our servers.
Q: Can I modify or cancel my order?
A: Please contact us immediately at support@b3auty.com if you need to modify or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location. Typically, orders are delivered within 5-10 business days. You'll receive a tracking number once your order ships.
Q: Do you ship internationally?
A: Currently, we ship to select countries. Please check our Shipping and Delivery page for the complete list of available shipping destinations.
Q: How can I track my order?
A: Once your order ships, you'll receive an email with a tracking number and link to track your package.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused products in their original packaging. Please see our Refund Policy page for complete details.
Q: How do I return a product?
A: Contact our customer service team at support@b3auty.com to initiate a return. We'll provide you with return instructions and a return authorization number.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method.
Products
Q: Are your products authentic?
A: Yes, all products sold at B3AUTY are 100% authentic. We source our products directly from authorized distributors and brands.
Q: How do I know which product is right for me?
A: Each product page includes detailed descriptions, ingredients, and usage instructions. If you need personalized recommendations, please contact our customer service team.
Q: Do you offer product samples?
A: Sample availability varies by product. Please check individual product pages or contact us for information about samples.
Account & Privacy
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
Q: How do I reset my password?
A: Click on "Forgot Password" on the login page and follow the instructions to reset your password.
Q: How is my personal information protected?
A: We take your privacy seriously. Please read our Privacy Policy to learn how we collect, use, and protect your personal information.
Still Have Questions?
If you couldn't find the answer you're looking for, please don't hesitate to contact us at support@b3auty.com. Our customer service team is here to help!